Aspect Index
 Aspect Index
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Aspect Index
Aspect Index




Take The Aspect Index Survey
We've developed a personal index to provide you with the opportunity to input your own company-specific data into two brief surveys to compare your company with aggregated results from the just released Aspect Index regarding both the Expectations of consumers of their contact center interaction and also the planned technology Investments in the next year by other contact centers. Your responses to the two surveys below, each modeled after the same ones used to create The Aspect Index itself, will then be factored against those results to generate your own company-specific gap analyses.





The Aspect Index – Personal Expectation Index survey asks your perception of your consumers. Expectations around 27 separate elements of their contact center interactions with you, in terms of the impact on their overall satisfaction. These elements are grouped under the areas of Empathy and Advocacy, Efficiency and Automation.

By completing the brief Expectation Survey, you can learn how your perception compares against the 1,000 consumers who reported what's really important to them, as revealed in The Aspect Index. The expectation gap that is generated compares the two.





The Aspect Index – Personal Investment Index survey asks for your contact center's planned technology investments over the next year in 12 areas that impact the consumer interaction. You can then compare your investment plans against what technology-related features and applications are of greatest interest to those same 1,000 consumers from The Aspect Index. The investment gap that is generated compares the two.






Aspect Software
Aspect Software commissioned the Aspect Index to provide customer-focused companies with a resource containing valuable insight on consumer expectations and desires. Learn more about Aspect Software



The Aspect Index was conducted by an independent research firm, Leo J. Shapiro & Associates, LLC. Leo J. Shapiro & Associates has created a variety of indexes that measure consumer behaviors and attitudes, including retail customer service satisfaction, significant consumer trends, grocery store shopping, and others. Learn more about Leo J. Shapiro.