|
The Season of Workforce Management: A Time to Grow
Summer is a season of growth. This time
of year, yellow pansies, pink geraniums,
orange lantana, purple verbena and red
roses are blooming. Vegetable gardens
are producing a bounty of tomatoes, potatoes,
cucumbers, carrots and corn. And Aspect
Software is no exception to the trend.
It too continues to grow.
In fact, it recently won an award for
cultivating the leading crop of workforce
management software: the Frost & Sullivan
Growth Strategy Leadership Award for
demonstrated leadership within the global
workforce management market. According
to Frost & Sullivan, Aspect Software
is the leader in the workforce management
market and gained the most share globally
over competitors in 2005.
Aspect Software has also grown with
the acquisition of SophistiCom Technologies.
Sophisticom developed an application
that will be known going forward as Aspect® Quality
Management™,
which according to Paul Stockford, chief
Saddletree Research analyst,
"was really the only piece of a workforce
optimization suite that was missing from
Aspect's performance management product
line."
"Combined with Aspect's outbound offering,
including workforce management and performance
management, Aspect has a WFO suite that
is unmatched in today's contact center
industry," said Stockford.
Unmatched at least until this summer's
upcoming release of Aspect® eWorkforce
Management™ 7.0,
the latest version of Aspect's award-winning
software that has a new and improved
user interface and enhanced support for
outbound and blended environments and
additional languages.
Yes, summer is a season of growth, and
in the case of Aspect Software, it is
also the season of workforce management.
Staying true to that theme, our lead
articles in this issue of "ONE" are about
how you can be a better contact center
gardener and get your workforce to bloom!
|
