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Best of Two Brands in ONE
Welcome to the first edition of "ONE" — a newsletter courtesy of Aspect
Software, Inc., the one company that is one-hundred percent focused on the
contact center.
This quarterly publication is an educational resource meant to
help you transform your one-to-one customer-company interactions.
In each issue, you will find information on how to turn the contact
center into a corporate asset.
This particular issue of "ONE" focuses on the strategic use of
internal and external contact centers to reinforce a company's
brand in the marketplace.
We know about the importance of branding.
Since the merger of Aspect Communications and Concerto Software,
we have been hard at work incorporating the best attributes of
both market leaders into the Aspect Software brand because, like
you, we want to make sure our customers associate us with superior
service, quality products and talented people.
From our own contact centers to correspondence, brochures and
advertising; from road shows, trade shows and customer forums
to products, services and packaging; and from webinars and web
pages to the pages of this newsletter, Aspect seeks to represent its
brand driver consistently.
"Transforming the way companies interact with their customers™" is
our mission.
Organizations leading the way are those that clearly and consistently
communicate a single message through their words and their actions —
the same message Aspect Software is sending today:
"We highly value our customers."
That's one thing you can count on.
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