| Aspect Software: One Year Old, 30 Years Wise  Aspect Software is celebrating our creation from the merger of Concerto Software and Aspect Communications last fall, and we would like to thank our customers, our partners, our employees and the contact center industry for their support.
We continue to welcome more companies to our family of customers, win honors for technological innovation, expand our international presence and release new products, including the Aspect® Customer Self Service™ 7.2 voice portal.
The bottom-line benefits of voice self service are real, and there are ways to make both management and your customers happy by using it effectively. So read on to learn how in this issue of One™. |
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|  Do You Have a Spy in Your
Contact Center? Location: Le Casino Royale, Montenegro. Staging: A tall, dark handsome man in a $10,000 tuxedo makes a cell phone call before pulling up a chair to join a high-stakes poker game of no-holds-barred Texas Hold 'Em. Full Story >>
How to Milk Your IVR for All It's Worth People used to milk their own cows and ask switchboard operators to initiate their calls. Now, they can run to the grocery for milk and dial direct for customer service. Is this progress? According to Paul English, the latter isn't -- not if IVRs are involved. Full Story >> How to Win an Award by NOT Serving Your Customers McDonald's might boast of having served more than 10 gazillion customers, but has it ever received an award for not serving the burger and fries fast-food crowd? Full Story >> |
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| Aspect 'Feeds' Its Customers Aspect Software now offers really simple syndication (RSS) feeds. Sign up today! Full Story >> Unplugging the Contact Center Aspect Software launches new "Contact Center: Unplugged" blog. Check it out here. Full Story >> Are Europeans Satisfied? Download a summary of the Aspect Contact Center Satisfaction Index Europe™. Full Story >> Did You Know That ... If you thought you knew everything about Aspect Software, think again. Full Story >> Register Now for ACE 2007 Join us for the Aspect Customer Experience in Las Vegas! Full Story >> |
