DID YOU KNOW THAT ...

... Aspect Software is one of the only companies to have actually deployed speaker-verification applications in the contact center. Speaker verification allows a customer to utilize self-service applications without having to remember account numbers or PINS. Benefits include convenience, privacy and faster service.

... Aspect Software is one of only a handful of companies that has received formal certification for its Open Call Steering functionality from Aspect alliance partner Nuance, a leading provider of speech and imaging solutions. Open Call Steering allows customers to describe their needs in their own words and move directly to their desired destination versus having to maneuver through a touchtone menu maze.

... Aspect Software is credited for the largest deployment of a self-service application utilizing Nuance speech recognition technology in the world. The application supports more than 11 languages for a contact center operation based in Ireland.

... Aspect® Customer Self Service™ is an award-winning voice portal that counts the following among its many accolades:

• · Speech Technology Magazine's Most Innovative Solution (for Health Net, Inc.'s contact center deployment)
• · Speech Technology Magazine's Most Innovative Solution (for Canon's contact center deployment)
• · Customer Interaction Solutions Magazine's Speech Technology Excellence Award (for being "the best of the best" in speech technology)
• · CRM Magazine's Service Elite Award (for Health Net, Inc.'s contact center deployment)
• · ICCM Best of Show (voice processing category)
• · Customer Interaction Solutions Magazine's CRM Excellence Award (for Regence Group's contact center deployment)