ARE EUROPEANS SATISFIED?

The inaugural Aspect Contact Center Satisfaction Index Europe™ released in September found that there are significant gaps between what consumers want and what contact centers are actually delivering.

The Aspect Index Europe measures the quality of consumers' telephone and Internet interactions with companies and their representatives across the United Kingdom, the Netherlands, France, Germany, Italy and Spain.

According to Margaret Mueller of Leo J. Shapiro and Associates, which conducted the survey and analyzed the results, companies that want to succeed in any business need to assess regularly how consumers perceive them, and this is a great tool for doing just that.

"The Aspect Index Europe can provide valuable insight, backed by hard data, to help them get a strong grasp on what consumers want and desesrve to experience when they call, chat or email for service and sales assistance," said Shapiro.

Download an executive summary of the report and determine your contact center's Personal Index at http://www.aspectindex.com/index_europe/.