UNPLUGGING THE CONTACT CENTER

The new blog that Aspect launched in September -- "Contact Center: Unplugged" -- expresses the thoughts of senior Aspect executives and long-time industry luminaries Gary Barnett, Roger Sumner and Jim Mitchell.

They use this forum to address a wide range of topics including technology, customer-company interaction, business processes and their own experiences as consumers. The goal is to develop an open, educational dialogue between Aspect, our customers and the contact center industry at large.

So if you want to know what Gary, Roger and Jim think about where the industry is headed and how your contact center can lead the way, check out "Contact Center: Unplugged" at http://www.aspect.com/go/blog.

And while you're there, be sure to share your own thoughts on the week's hot topics.