DAY ONE - Sunday 20, September 2009
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Time
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Session
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7:30 a.m. - 7:30 p.m.
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Registration
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8:30 a.m. - 11:30 a.m.
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Contact Center Tours: Disney Reservations Center, Disney Cruise Lines, and Connextions
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10:00 a.m. - 12:00 p.m.
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Product Tutorial Sessions (optional - premium pass)
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1:00 p.m. - 4:00 p.m
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Product Tutorial Sessions (optional - premium pass)
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1:00 p.m. - 3:00 p.m
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Contact Center Tours: Disney Reservations Center, Disney Cruise Lines, and Connextions
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3:00 p.m. - 5:00 p.m
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Contact Center Tours: Disney Reservations Center, Disney Cruise Lines, and Connextions
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6:00 p.m.- 9:00 p.m.
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Welcome Reception and ACE Showcase
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DAY TWO - Monday 21, September 2009
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Time
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Session
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7:00 a.m. – 6:00 p.m.
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Registration
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6:30 a.m. - 7:45 a.m.
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Breakfast / ACE Showcase
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8:00 a.m. – 10:00 a.m.
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General Session
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10:00 a.m. - 10:30 a.m.
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Break / ACE Showcase
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10:30 a.m. - 11:20 a.m.
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Breakout Sessions
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11:20 a.m. - 1:00 p.m.
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Lunch / ACE Showcase
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1:00 - 1:50 p.m.
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Breakout Sessions
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2:00 - 2:50 p.m.
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Breakout Sessions
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2:50 - 3:10 p.m.
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Break
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3:10 p.m. - 4:00 p.m.
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Breakout Sessions
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4:10 p.m. – 5:00 p.m.
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Breakout Sessions
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5:00 p.m. - 5:50 p.m.
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Breakout Sessions
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6:30 p.m. - 7:30 p.m.
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Cocktails in ACE showcase
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7:30 p.m. - 10:00 p.m.
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ACE Customer Appreciation Dinner
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DAY THREE - Tuesday 22, September 2009
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Time
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Session
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7:00 a.m. – 12:00 p.m.
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Registration
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7:00 a.m. – 8:00 a.m.
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Breakfast / ACE Showcase
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8:15 a.m. - 9:45 a.m.
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General Session
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9:45 a.m. - 10:00 a.m.
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Break
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10:00 a.m. - 10:50 a.m.
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Breakout Sessions
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11:00 a.m. - 11:50 a.m.
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Breakout Sessions
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Check back as we add sessions.
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