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Sponsors
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About GN Netcom
Through its Jabra and GN Netcom brands, GN Netcom is a world leader in innovative hands-free audio solutions. With 1,800 employees and sales offices around the world, GN Netcom develops, manufactures and markets a broad range of wireless and corded headsets for mobile consumers and office and contact centre professionals. GN Netcom.s business activities also include its original equipment manufacturing (OEM) business. GN Netcom is part of GN Store Nord, which has been helping people communicate since 1869. GN Store Nord is a listed company on the Copenhagen Stock Exchange. |
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About Premier Technologies
With over 20 years of experience, Premier Technologies is one of Australia's most skilled providers of customer contact centre solutions. Premier delivers its services throughout Australia, New Zealand, South East Asia and Europe.
Premier offers proven integrated solutions that address real contact centre challenges enabling companies and their customers to communicate efficiently and effectively to create strong customer relationships. The company has a strong customer base in the banking and finance, superannuation, utilities, retail and government sectors.
Premier's innovation and expertise lies in the integration of inbound and outbound solutions for multi-channel (phone, email and web) contact centres. The company also assists organisations to develop customer self-service strategies to increase automation. Premier is a leader in hosted IVR and call centre services and is a large provider of bureau contact centre services and IVR bill pay solutions.
Telephone: 1300 85 84 83
www.premier.com.au |
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BT Consulting & Systems Integration business has in 22 years of experience in providing systems integration services in Asia Pacific. The consultancy and systems integration services include business consultancy, complex programme management and custom systems design, development and operation in all areas of Technology Services.
Our proven approach and the best-of-breed technologies from many global partners such as Aspect Software, Nortel, Cisco and Nice has helped to design successful business solutions to high profile and mission critical customer facing operations, such as financial market trading rooms and mission critical customer care centres.
Financial Markets Voice Trading Solutions
Financial markets trading rooms are at the forefront in providing high value customer service. With its ITS Netrix platform BT provides reliability, accuracy, and performance standards that are synonymous with financial instruments trading.
The BT ITS platform has more than 60,000 users at over 1,500 sites across 50+ countries, making it the standard for trading rooms. There are in excess of 2000 users in Australia and New Zealand.
Mission Critical Contact Centre Solutions
Where the quality and consistency of customer care may be the only meaningful competitive differentiator among providers of products and services, BT applies its global insight and experience to provide the most appropriate solution together with its partners such as Aspect Software.
Managed Services Solutions
BT's Managed Service offers the flexibility of funding the solution as operating expenditure (Opex). BT further adds a unique dimension with the capability of working with the customer to determine the most effective debt and/or equity-funding ratio for the solution. |
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'We integrate Aspect's EnsemblePro to YOUR Business'
CS Infocomm Pvt. Ltd. is part of Compu Shop Group, which was formed in 1992.
CS Infocomm is Authorized Distributor of Aspect Software Inc. for their entire range of Contact Centre and performance Optimization Solution suites. Our Corporate experience in Customer Interaction Solutions is more than 12 years (started with IVR solutions in 1994), and having more than 6 years of Experience in implementing a End to End Contact Center Solutions.
CS Infocomm also provides all Hardware, Software and Networking Components required for Establishing Aspect.s EnsemblePro. CS Infocomm carries out Total Project starting with Concept planning, Estimation & sizing of Call Center.
CS Infocomm provides services: Installation & Implementation of Aspect's EnsemblePro, Configuration, Integration with Back End System, creates CRM / Middleware to take care of business Processes, Training, Handholding of operation for Start up, Provides Technical Facility Management.
CS Infocomm helps you to convert Aspect's EnsemblePro as your 'Enterprise Communication Hub'. |
Other Sponsors
GTL is a leading Network Services company, bringing together the various technologies for addressing the needs of globally distributed Enterprises and Telecom Carriers. A revenue base of US$ 171 millions for year FY 2005-06 (unaudited), business in over 25 countries, enabled over 35 cellular networks, 14000 cell sites, 14 million subscribers, 450 corporate networks and over 43000 BPO seats, GTL is positioned to become - India's Largest Network Services Provider to the world
GTL's as a leading System Integration partner of Aspect, offers a comprehensive system integration and post installation support on Aspect's products. As part of the Solution portfolio, GTL offers solutions covering CIM Applications and ICT infrastructure for Contact Centers and BPO's. Certain value added services include Dialer management, Logger management, Dashboards etc. GTL also offers a Build Own Operate (BOO) model to its customers, offering the advantages of a Opex based solution as against a Capex based approach. |
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