About ACE
Schedule

23 Aug 2006		23 Aug 2006 \| 24 Aug 2006 \| 25 Aug 2006 \| 26 Aug 2006 \| 27 Aug 2006
Time	Cust/Chan	Session	Venue	Speaker	Company

1600-1800	All	Registration and Hospitality Check
1830-2100	All	Welcome Cocktail Reception

24 Aug 2006
Time	Cust/Chan	Session	Venue	Speaker	Company

700-800	All	Breakfast	Aspect Cafe
800-830	All	Registration	The Glade

830-845	All	Welcome Address	The Glade	Pramod Ratwani	Aspect Software
845-915	All	General Session	The Glade	Jim Foy	Aspect Software
915-1000	All	General Session	The Glade	Ralph Breslauer	Aspect Software

1000-1015	All	Refreshment Break

1015-1100	All	General Session	The Glade	Gary Barnett	Aspect Software
1100-1145	All	General Session/Aspect Unified IP	The Glade	Andrew Browne	Aspect Software
1145-1230	All	Aspect Contact Center Performance Optimization	The Glade	Robert Kelly	Aspect Software

1230-1400	All	Luncheon

1400-1445	Cust	Mobility and the 21st Century Network - A New Challenge for Customer Service	Mirage Ballroom 3	Tom Frtunik	BT Trading Systems
	Chan	What's new with Aspect® EnsemblePro™ 6.0.2	The Glade	Steve Michaud / Andrew Browne	Aspect Software
	Cust	Best Practices in Agent Retention	Mirage Ballroom 2	Sam Haggag	Chairman - CCAS

1445-1530	Cust	American Express Case Study - Maximising the Value of eWFM across Asia Pacific	Mirage Ballroom 1	Jaime Sese	American Express
	Chan	What's new with Aspect eWorkforce Management V7.0	The Glade	Cehra Duval / Brett Williams	Aspect Software
	Cust	Customer Case Study	Mirage Ballroom 2	Claudia Schlesinger	CCS

1530-1545	All	Refreshment Break

1545-1630	Chan	What's new with Aspect Hosted Solutions/ASP Offerings	The Glade	Steve Michaud / Fausto Marasco	Aspect Software/ Premier Technologies
	Cust	Operational Excellence	Mirage Ballroom 1	Johanna Hetherington	ICS
	Cust	Aspect Quality Management	Mirage Ballroom 2	TJ Khuny	Aspect Software
	Cust	Aspect eWorkforce Management v7.0 Features and Benefits	Mirage Ballroom 3	Cehra Duval	Aspect Software

1630-1715	Chan	What's new with Aspect Quality Management	The Glade	TJ Khuny	Aspect Software
	Cust	The secrets of workforce management exposed	Mirage Ballroom 1	Johanna Hetherington	ICS International
	Cust	Customer Case Study	Mirage Ballroom 2	Mitch Locsin	BPAP Philippines
	Cust	Creating a total customer experience with the Call Centre	Mirage Ballroom 1	Sidney Yuen	Chairman - HK CCA

1830	All	Gala Dinner	The Glade

25 Aug 2006
Time	Cust/Chan	Session	Venue	Speaker	Company

700-830	All	Breakfast	Aspect Cafe

830-915	All	General Session	The Glade	Tony Christiansen
915-1000	All	General Session/Aspect India Asia Pacific	The Glade	Dr Catriona Wallace	Callcentre.net
1000-1045	All	General Session/Outsourcing Trends	The Glade	Martin Conboy	Foobooonline.com

1045-1100	All	Refreshment Break

1100-1145	All	General Session/Driving Call Centre Revenues	The Glade	Don Perry	SPI Asia
1145-1215	All	General Session/Hosted Solutions - New Trend for Call Centres	The Glade	Fausto Marasco	Premier Technologies
1215-1245	All	General Session	The Glade	Peter Jakobsen	GN Netcom

1215-1400	All	Luncheon

1400-1445	Cust	Aspect eWorkforce Management - Customer Interaction Forum	Mirage Ballroom 1	Cehra Duval / Brett Williams	Aspect Software
	Chan	Aspect Global Services - Roundtable Discussion	The Glade	Gary B, Morgan & Srini	Aspect Software
	Cust	Thought Leadership in CRM/Call Centre - Infosys Story	Mirage Ballroom 3	Ravi Kumar S	Infosys India

1445-1530	Cust	Aspect eWorkforce Management - Customer Interaction Forum	Mirage Ballroom 1	Cehra Duval / Brett Williams	Aspect Software
	Chan	Channel Review + Q&A	The Glade	Executive Leadership Team	Aspect Software
	Cust	Designing better IVRs - Cognitive Design Principles	Mirage Ballroom 2	Simon Kriss	Regional Chairman Asia Call Centre Awards

1530-1545	All	Refreshment

1545-1730	All	Creating Call Centres as your premium CRM Channel	The Glade	Chairpersons - Call Centre Councils	Singapore/ Malaysia/HK/ Philippines/ Australia

1730-1745	All	Closing Remarks	The Glade	Pramod Ratwani

1900-2230	All	Dinner by Territories - Hosted by Territory Heads	TBA

26 Aug 2006
Time	Cust/Chan	Session	Venue	Speaker	Company

700-830	All	Breakfast	Aspect Cafe

700-1800	All	Personal Leisure Time
27 Aug 2006
Time	Cust/Chan	Session	Venue	Speaker	Company

700-830	All	Breakfast	Aspect Cafe
700-1200	All	Check-Out/Departures

About ACE Schedule

23 Aug 2006

24 Aug 2006

25 Aug 2006

26 Aug 2006

27 Aug 2006

About ACE
Schedule